Poppa Bear Ice Cream Van Hire – Terms and Conditions
By booking or using the services of Poppa Bear Ice Cream Van Hire (“we”, “us”, “our”), you agree to be bound by the following Terms and Conditions. Please read them carefully. If you have any questions, feel free to contact us.
1. Introduction
Welcome to Poppa Bear Ice Cream Van Hire. These Terms and Conditions govern your use of our website and all services provided through it. By accessing our website, submitting a booking, or using our services, you agree to comply with these Terms and Conditions.
2. Booking Process
2.1. Bookings may be made via our online booking form or by contacting us directly.
2.2. All bookings are subject to availability.
2.3. A booking is confirmed only when you receive written confirmation from us.
2.4. By submitting a booking request, you warrant that all information provided is accurate.
3. Payment
3.1. Full payment is required at the time of booking unless otherwise agreed in writing.
3.2. Payment may be made via cash or bank transfer.
3.3. All prices are stated in GBP (£) and include applicable taxes unless stated otherwise.
4. Cancellations and Refunds
4.1. Cancellations made three (3) days or more prior to the scheduled hire date are eligible for a full refund.
4.2. Cancellations made within three (3) days of the scheduled hire date may incur a cancellation fee.
4.3. Refunds will be processed using the original payment method.
4.4. Failure to attend or provide access on the day of hire will be treated as a same-day cancellation and may not be eligible for a refund.
5. Use of the Ice Cream Van
5.1. The ice cream van must be used in accordance with all relevant laws, regulations, and health and safety requirements.
5.2. The hirer is responsible for obtaining any required permissions, permits, or licences for the van to operate at the event location.
5.3. We reserve the right to refuse service if the operating environment is unsafe or unsuitable.
6. Damage and Liability
6.1. The hirer is responsible for any damage to the ice cream van, its equipment, or property caused during the hire period.
6.2. We reserve the right to charge the hirer for repair or replacement costs arising from such damage.
6.3. We are not liable for any loss, damage, or injury sustained by the hirer or any third party during the hire, except where required by law.
6.4. The hirer is responsible for ensuring suitable access and parking for the van.
7. Health and Safety
7.1. The hirer must ensure that all individuals, especially children, remain at a safe distance from the van and equipment.
7.2. Children must be supervised at all times.
7.3. We reserve the right to suspend service if health and safety risks are identified.
8. Weather Conditions
8.1. We cannot be held responsible for adverse weather conditions affecting the event.
8.2. In the event of severe weather, bookings may be rescheduled subject to availability.
8.3. Refunds due to weather conditions are at our discretion unless cancellation terms apply (see section 4).
9. Modifications or Cancellations by Us
9.1. We reserve the right to modify or cancel a booking due to unforeseen circumstances, vehicle breakdowns, staff illness, or unsafe conditions.
9.2. In such cases, we will endeavour to offer an alternative date or provide a full refund.
9.3. We shall not be liable for any indirect losses arising from such modifications or cancellations.
10. Intellectual Property
10.1. All website content, including logos, images, text, and branding, is the property of Poppa Bear Ice Cream Van Hire.
10.2. No content may be reproduced, distributed, or used without prior written permission.
11. GDPR & Data Protection
11.1. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
11.2. We collect only the personal information necessary to process your booking, including your name, contact details, event information, and payment details.
11.3. Your data will be used solely for the purposes of managing your booking and providing our services.
11.4. We do not share your personal data with third parties except where required to fulfil your booking or comply with legal obligations.
11.5. Personal data is stored securely and retained only for as long as necessary for business, legal, or accounting purposes.
11.6. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us.
11.7. By submitting a booking, you consent to the processing of your data in accordance with this policy.
12. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.